appointment & cancellation policy
- To ensure your preferred times, we recommend you make reservations in advance. If you cancel your appointments with less than 24 hours notice, you will be charged 100% of the total cost of the treatment(s) reserved under your credit card or gift card. Current information and authorized credit card or Earthsavers gift card are required to secure bookings. For leisurely enjoyment of your full treatment, please arrive at least 15 minutes before your scheduled appointment. If you arrive late, you will be charged for the entire session and will only be granted the remainder of the session.
etiquette
- It is customary to provide your service provider with a 15-20% gratuity if you were happy with the services provided.
- To ensure a serene environment in our spa, please turn off your cell phone upon arrival
- No children allowed under the age of 12 without prior approval
gift card policies
- Our gift cards are regarded as cash, and therefore cannot be replaced if lost or stolen.
- Gift cards cannot be returned or redeemed for cash.
- All gift cards expire five years from the date of original purchase.
- Gift cards must be presented at an Earthsavers store by the service recipient as payment for the service.
- When purchasing a mailed gift card, you will receive a beautiful Earthsavers gift card in our signature packaging with a full menu of services.
- When purchasing an instant card you may choose to email the gift card to your own email address or the recipient’s email address.
accommodations
- If you have any specific physical or medical needs we should know about to ensure you are able to receive your appointment, please call your desired location to book so we can best accommodate you!
pregnancy
- When booking massage appointments please inform us if you are pregnant.
waxing
- If you are currently using retinoids (Retin-A, retinol or Tazerac) or alpha hydroxies, you must discontinue use one week prior to waxing. It is extremely unsafe to wax anyone using Accutane. You must be off Accutane for 6 months before booking a waxing appointment. Please let your esthetician know if you are currently using any topical medications.
facials
- When booking a facial please inform us if you are currently on Accutane or using retinoids (Retin-A, retinol or Tazerac).
nails
- We only perform manicures on natural nails. we do not apply, maintain or remove acrylic nails or dip nail polish. If you would like us to remove gel polish, please let us know when booking your appointment. There is an additional charge for this service.
- As part of our commitment to the safety of all clients, if you have a nail dysfunction of any type, we ask that you purchase or bring your own polishes.